Your Trusted Travel Partner in Kashmir
At Explore Together Holidays, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to be transparent and fair, keeping both your needs and our operational commitments in mind.
1. Cancellation by Customer
Cancellation charges will apply based on the number of days prior to your scheduled travel date:
| Time Before Travel | Cancellation Charges | Refund Amount |
|---|---|---|
| 30 days or more | 10% | 90% refund |
| 15 – 29 days | 30% | 70% refund |
| 7 – 14 days | 50% | 50% refund |
| Less than 7 days | 100% | No refund |
Note: Cancellation charges may vary depending on the policies of hotels, transport providers, and other service partners involved in your package.
2. Cancellation by Us
In the rare event that we must cancel your tour due to unavoidable circumstances such as:
Natural calamities (earthquakes, floods, heavy snowfall)
Government-imposed restrictions or lockdowns
Safety or operational issues at destinations
We will offer you the choice between:
A full refund, or
Rescheduling your tour to a future date (subject to availability and applicable price differences)
3. Non-Refundable Bookings & Services
The following are strictly non-refundable:
No-shows (failure to arrive without prior cancellation)
Early departures from the tour
Unused services during the tour (e.g., missed meals, sightseeing, hotel nights, transport)
Special offers, promotional packages, or peak-season bookings that are explicitly marked as non-refundable at the time of booking
4. Modification of Bookings
Requests for date changes or itinerary modifications are subject to availability and may incur additional charges.
All modification requests must be made in advance and are not guaranteed until confirmed in writing by our team.
5. Force Majeure
No cancellation or refund will be applicable for delays or cancellations caused by events beyond our control, including but not limited to:
Adverse weather conditions
Road closures (especially common in mountainous regions)
Political unrest or strikes
Natural disasters
Any other event that prevents the safe execution of the tour
In such cases, we will assist you in rescheduling wherever possible.
6. How to Cancel
All cancellations must be made in writing via our official communication channels.
Verbal cancellations (over the phone or in person) will not be accepted.
Please email us at [Insert Email] with your Booking Reference Number and “Cancellation Request” in the subject line.
7. Policy Updates
We reserve the right to amend this Cancellation Policy at any time without prior notice. The policy in effect at the time of your booking will apply.